You can change your payment method in the OurTenant app or portal.
1. Simply click the ‘Rent’ icon from your home screen.
2. Scroll down to see your rent information and payment option buttons.
3. Click ‘Pay by Card’ or ‘Pay By Account’ to input new details.
4. Click the ‘Pay Now’ button to make that first payment with the new card or account. This will be your main payment option for all future payments.
If you have already set up a previous payment via a bank account or debit/credit card you cannot change your selection to ‘pay via Australia Post’ as this will affect your rewards program. Please contact your property manager to discuss this option.