If you have attended to a maintenance request yourself, you will need to mark the job as completed in OurProperty.
Once the job has been marked as completed, both the tenant and property manager are advised.
The tenant is then asked for their feedback to confirm that their maintenance request has been attended to and has been rectified to a suitable standard.

If positive feedback is received, the job is considered completed and closed.

If negative feedback is received, the property manager is notified to contact both you and the tenant to further discuss the matter.

The tenant has 7 days to respond. If no feedback is received, the job is considered completed and closed.

How to mark the job as completed

1.

To mark a Landlord Responsibility job as completed, first open the job's details page by clicking on the job title/description.

Find the job in the Informative template

In the Informative website template the job will be displayed to you in the To Do list on the Summary page, in the Maintenance menu, or in the property details page in My Properties.

To Do list on the Summary page

Maintenance menu

The job can also be found in the Maintenance menu > In Progress > LL to attend tab.

My Properties

Find the job in the Basic template

Maintenance jobs are listed on the main page of the Basic template

Jobs can also be found in the All Jobs tab from the left menu. Search for the address or job title as needed.

2.

Scroll to the bottom of the page and click on the button 'Mark as completed'

3.

In the popup window, select the date you completed the job (click the date field or the calendar icon) and then click 'Mark as completed' to update the job and mark that you have attended.

Did this answer your question?